TERMS AND POLICIES

You are responsible for our equipment

Please take care of our equipment and return it in the condition it was issued. By accepting our Booking Policy you agree to be responsible for any loss or damage to our equipment.  To minimize risk of loss or damage:  

• Do not drag boats/boards or leave them in the water when not in use

• Load up boats when they are in the water and parallel to shore

• Do not use boats/boards in whitewater or fast moving water

• Secure bikes with the provided locks if they are left unattended

Terms for Participation

1. The use of a life vest is mandatory at all times when on the water for all participants. 

2. The use of a helmet is mandatory at all times when riding our bikes.

3. Dismount bikes at all road crossings and walk across when traffic is clear.  

4. Any customer who appears under the influence of alcohol, illegal, or controlled substances will not be allowed to participate in any activities, events, or programs of Adirondack Lakes and Trails Outfitters, Inc.

5. All participants are required to accept the terms of and sign our Assumption of Risk and Release of Liability before renting any equipment or participating in any activities, events, or programs of Adirondack Lakes and Trails Outfitters, Inc.

6. Participants are responsible for being prepared physically, mentally, and with adequate equipment for the activity in which they’re participating.

7. Participants are expected to obey directions from staff, instructors, and guides.

8. Be courteous and respectful of other participants.

Guest information and Fees
​We require contact details and a risk/waiver form completed for each participant.  We kindly ask that you complete this online before arrival to avoid any delay.  It can be done at time of booking online or you can also click here to complete the form.
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Booking and payment

• Payment in full is required at the time of booking.  Inventory is not reserved until payment is made.

• Where applicable, New York Sales Tax (8%) will be added additionally to all quoted prices.  For tax exempt entities this can be omitted on request with proof of exemption.   

• A booking fee of 3% will be added to bookings through our reservation system (rentals, trips and programs).  

• We ask that all reservations be paid in full within 7 days to secure inventory.  Your booking may be canceled if it is not paid within this timeframe.  It may be possible to agree an alternative payment schedule if you contact us.  

• Payment in full is required before a trip, rental or course can proceed

• Your payment for this reservation confirms your agreement to this booking policy

• Rentals and outfitting are priced by the calendar day

• We will accept cash, personal check, or credit card (Visa, Mastercard, Discover or Amex) for payment

• Reservations can be made online at www.adirondackoutfitters.com, via email, by calling us at +1 518 891 7450 or in person at our store. 

• Payment can be made online, by phone with a credit/debit card or in person at our store

Refunds

• Cancellation 7 days or more in advance: 100% of deposit less $20 processing fee

• Cancellation 7 days or less:  50% refund of total amount OR 100% store credit or future rental or service

Early Returns
If you return equipment before the scheduled end of your rental period, you will be refunded 50% for each full-day remaining of the rental period. This does not apply to one-day rentals. One-day rentals are paid in full with no refund. 

Our right to change or cancel
We reserve the right to cancel your rental or trip at any time due to weather considerations or at our discretion. This decision is the sole responsibility of Adirondack Lakes & Trails Outfitters. In the event of a weather cancellation, we will contact you with as much notice as we can. We will either reschedule or issue you a full refund,