frequently asked questions
online store
SHIPPING
How much is shipping?
Orders over $100 ship for free! Otherwise, shipping rates vary depending on the size and weight of your order. Our standard shipping rates start at $4.99.
Where do we ship?
Currently we only ship within the US
How do we ship?
USPS First Class or Priority Mail
How long does delivery take?
Typically 5-10 days after purchase
Can I track my shipment?
Yes, you’ll receive an email with a tracking number and link once your order ships
RETURNS
What is your policy for returns?
If a product is defective it can be returned and we will exchange it at no additional charge. Note that we do not cover return shipping charges unless it is our error and we sent you the wrong product. However, we will not charge any further shipping fee back to you for exchanges.
How do I set up a return or exchange?
To initiate a return/exchange, please contact us at orders@adirondackoutfitters.com. Let us know your order number and a quick explanation about your return/exchange. If you want to exchange, let us know the size/color you are wanting to exchange. Once we receive your return package, we will then ship out your requested item for exchange.
Can I return / exchange sale items?
Our apologies, but we cannot offer returns or exchanges on sale items. All sales are final.
REFUND POLICY
For a RETURN...
The refund will be processed to the credit card used to make the purchase as soon as we receive the returned item(s). The customer will be responsible for the shipping fees to send the merchandise back to us. Also note that the initial shipping fee is also non-refundable.
For a RETURN (received as gift)...
The return will be issued in the form of a store credit (sent via email) for future use in our online shop.
For an EXCHANGE...
Non-refundable. This is a straight up exchange, so no refund is initiated. The customer will be responsible for the shipping fees to send the merchandise back to us. Also note that the initial shipping fee is also non-refundable. We do not charge to ship an item back to you when making an exchange.
How much is shipping?
Orders over $100 ship for free! Otherwise, shipping rates vary depending on the size and weight of your order. Our standard shipping rates start at $4.99.
Where do we ship?
Currently we only ship within the US
How do we ship?
USPS First Class or Priority Mail
How long does delivery take?
Typically 5-10 days after purchase
Can I track my shipment?
Yes, you’ll receive an email with a tracking number and link once your order ships
RETURNS
What is your policy for returns?
If a product is defective it can be returned and we will exchange it at no additional charge. Note that we do not cover return shipping charges unless it is our error and we sent you the wrong product. However, we will not charge any further shipping fee back to you for exchanges.
How do I set up a return or exchange?
To initiate a return/exchange, please contact us at orders@adirondackoutfitters.com. Let us know your order number and a quick explanation about your return/exchange. If you want to exchange, let us know the size/color you are wanting to exchange. Once we receive your return package, we will then ship out your requested item for exchange.
Can I return / exchange sale items?
Our apologies, but we cannot offer returns or exchanges on sale items. All sales are final.
REFUND POLICY
For a RETURN...
The refund will be processed to the credit card used to make the purchase as soon as we receive the returned item(s). The customer will be responsible for the shipping fees to send the merchandise back to us. Also note that the initial shipping fee is also non-refundable.
For a RETURN (received as gift)...
The return will be issued in the form of a store credit (sent via email) for future use in our online shop.
For an EXCHANGE...
Non-refundable. This is a straight up exchange, so no refund is initiated. The customer will be responsible for the shipping fees to send the merchandise back to us. Also note that the initial shipping fee is also non-refundable. We do not charge to ship an item back to you when making an exchange.
rentals
How can I transport boats/boards that I rent?
There are 3 options for getting rental boats/boards to the water:
- We can carry boats/boards right across the street and put them into Lake Flower
- You can transport on your vehicle (we provide tie down equipment and show you how. One boat/board per car unless you have a rack suitable for more)
- We can transport for you. Shuttle fees vary depending on distance.
Can I rent boats/boards by the hour?
All our boat/board rentals are per calendar day. However, our rates are still very competitive in the area.
Can I rent boats/boards for multiple days?
Yes and there is a 10% discount for 5+ days or 5+ boats/boards.
What is included in the rental price?
Rental life vests, paddles and tie down equipment (if needed) are all included in the rental price. We also loan you a waterproof map if you are doing one of our self-guided trips.
Do you deliver to vacation rental properties?
Yes, we can drop off boats, boards and any other rental equipment you need and collect it all when you are done.
We are new to paddling. How do we get started?
The quickest. and easiest option for getting on the water is to paddle out onto Lake Flower from our store. Our rental boats and boards and user friendly and we'll give you some tips and a map to help get you started. Lower Saranac Lake is also another popular destination nearby once you are ready for a little more adventure. You could also book a guided trip and have one of our experienced guides introduce you to the awesome world of paddling!
TRIPS
Should I choose a guided or self-guided trip?
Our self guided trips make it easy to explore some of the beautiful local paddling destinations. We provide the equipment you need, transport and a map and will help you select a suitable itinerary. With some basic paddling skills and a little sense of adventure you should have a great time navigating your self-guided trip going at your own pace.
Alternatively, if you would prefer the reassurance of having a guide with you we can arrange for one of our friendly and experienced guides to accompany you. We offer an Instruc-tour option (Lower Saranac Lake only) where a guide will provide some basic instruction and join you for the initial part of your trip. Once you are comfortable you will then continue on and complete the rest of the trip on your own. Alternatively, you can request a guide to be with you throughout the entire trip. See our guided trip page for further details. Your guide will be able to provide additional information about the area and advice on paddling techniques as part of the trip too.
What transport options are available?
If you are not going to be transporting boats/boards yourself then there are a number of possibilities, depending on your trip. For day trips, we typically have you come to our store and then follow us out to your paddling destination. This way your car is where you need it when you are done. If your destination is somewhere other than the starting point for your trip then we can head to the destination first to drop your car and then take you to the starting location in our shuttle (additional charges may apply). For multi-day trips we can drop you where you need to be and arrange a date, time and location to meet you once your trip is done.
How far do you travel?
We typically do not travel more than an hour from our store location (~50 miles). Our transport charges are based on distance so it often becomes more logical to choose a closer outfitter for your needs beyond this.
How many boats/boards can you transport?
Our main transport shuttle can carry 10 canoes or 16 kayaks in one trip. If we need to transport more than this we can use our secondary trailer and make multiple trips if needed.
Should I choose a guided or self-guided trip?
Our self guided trips make it easy to explore some of the beautiful local paddling destinations. We provide the equipment you need, transport and a map and will help you select a suitable itinerary. With some basic paddling skills and a little sense of adventure you should have a great time navigating your self-guided trip going at your own pace.
Alternatively, if you would prefer the reassurance of having a guide with you we can arrange for one of our friendly and experienced guides to accompany you. We offer an Instruc-tour option (Lower Saranac Lake only) where a guide will provide some basic instruction and join you for the initial part of your trip. Once you are comfortable you will then continue on and complete the rest of the trip on your own. Alternatively, you can request a guide to be with you throughout the entire trip. See our guided trip page for further details. Your guide will be able to provide additional information about the area and advice on paddling techniques as part of the trip too.
What transport options are available?
If you are not going to be transporting boats/boards yourself then there are a number of possibilities, depending on your trip. For day trips, we typically have you come to our store and then follow us out to your paddling destination. This way your car is where you need it when you are done. If your destination is somewhere other than the starting point for your trip then we can head to the destination first to drop your car and then take you to the starting location in our shuttle (additional charges may apply). For multi-day trips we can drop you where you need to be and arrange a date, time and location to meet you once your trip is done.
How far do you travel?
We typically do not travel more than an hour from our store location (~50 miles). Our transport charges are based on distance so it often becomes more logical to choose a closer outfitter for your needs beyond this.
How many boats/boards can you transport?
Our main transport shuttle can carry 10 canoes or 16 kayaks in one trip. If we need to transport more than this we can use our secondary trailer and make multiple trips if needed.
